CarPlans®

Service Plans

A car Service Plan helps you keep your vehicle on the road by making sure its recommended scheduled services are taken care of by approved dealers, making worrying about car servicing something from the past. The Service Plan, that comes standard with Free Roadside Assistance, offers you a convenient way of budgeting so that you can spend less time worrying about your car service and more time enjoying the open road.

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CarPlans®

Service Plans

A car Service Plan helps you keep your vehicle on the road by making sure its recommended scheduled services are taken care of by approved dealers, making worrying about car servicing something from the past. The Service Plan, that comes standard with Free Roadside Assistance, offers you a convenient way of budgeting so that you can spend less time worrying about your car service and more time enjoying the open road.

Request a quote

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What is a Service Plan?

A Service Plan pays for specified aspects of the recommended car service by an approved facility for a specific term or kilometres travelled, whichever comes first, in the Republic of South Africa. Filters, spark plugs and lubricants are normally covered by our car servicing providers.

  • We offer a wide variety of options to suite your needs.
  • We only use approved dealers and qualified technicians.
  • You avoid rising service costs.
  • Enhance your vehicle’s resale value.
  • All costs related to the regular servicing of your vehicle as stipulated by the vehicle's manufacturer.
  • Includes labour charges, the cost of oil, oil filters, air filters, spark plugs, fuel filters, brake fluid and lubricants required during routine servicing.
  • You automatically qualify for a 24-hour Medical, Legal, Map and Roadside assistance.

We have several options to suit your needs and budget. Simply complete the call-back form on this page and we will be in touch with you.

1) Your car must be less than 15 years old.
2) The odometer reading must be less than 350,000km.

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Additional benefits with a Car Service Plan

When buying a Service Plan through MotorHappy, the chances are good that the plan will come standard with additional benefits such as Roadside Assistance. The Car Service Plan offered through MotorHappy includes free Roadside Assistance with benefits such as:

  • Towing: If you experience a mechanical breakdown or electrical failure which was not directly caused by a road accident and cannot be repaired on the spot, a Roadside Assistance agent will dispatch a roadside team to tow your vehicle to the nearest approved facility for repairs.
  • Car hire or Overnight accommodation: In the event of a mechanical breakdown or electrical failure and we authorise the towing of your vehicle to the nearest approved repairer,
  • Tyre change Assistance will be provided should you require assistance with a tyre change.
  • Fuel run If your vehicle runs out of fuel and you are stranded on the side of the road, we will dispatch a contractor with a canister of fuel for your vehicle so that you can reach the nearest petrol station and re-fuel your vehicle.
  • Jump-start If your vehicle has a flat battery, we will send a contractor to help you jump-start your vehicle.
  • Key lockout Should you accidentally lock your vehicle’s key in your vehicle, we will send out a locksmith to open your vehicle and retrieve your key.

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Frequently asked questions

A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometers travelled, whichever comes first, in the Republic of South Africa. Filters, spark plugs and lubricants are normally covered by our Service Plan product partners and their car servicing providers.

A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.

A Service Plan pays for the cost of servicing your car in line with the manufacturer’s specified guidelines.

You can buy a Service Plan in the following ways:

Full upfront payment – pay the full price by credit card or EFT
Monthly – pay on a monthly basis through debit order

You are eligible for a Service Plan if, at the date of purchase, your car:

has travelled less than 250 000 km; and
Is less than 10 years old (calculated from date of first registration).

Your Service Plan starts at the start date, as stated in the owner’s plan summary. The plan month starts on the date you buy the plan or at the end of the existing or manufacturer plan, whichever comes first.

Your Service Plan is not a fixed-term plan. It runs for a specific term (e.g. 3 years) or kilometres travelled (e.g. 45 000 km), whichever comes first.

It depends on the method you used to buy your plan:

  • Upfront (credit card & EFT) – we will be providing benefits 30 business days after the Service Plan payment was made.
  • Monthly debit order – we will be providing benefits after 4 consecutive monthly payments. 

 The Roadside Assistance benefits will be available from your Service Plan start date.

 Get an online quote to see a full list of benefits, limitations and exclusions associated with a Service Plan

Your Service Plan will automatically end when one of the following happen:

You reach the prescribed kilometres or term as stipulated in your plan summary;
You fail to service your car within the manufacturer’s specified service interval for the second consecutive time; or
Your car is damaged beyond repair or destroyed before the expiry of the Service Plan.

You can do this by giving us at least 20 business days’ notice is writing, or by contacting our Customer Care Centre. You can also contact the Service Plan administrator directly. Full details of cancellation procedures are available in the Service Plan booklet provided when the plan is purchased.

Manufacturers require that you service your car after a specific number of kilometres (e.g. every 15 000 km) or at specific time interval. Some manufacturers will require that your car be serviced at specific terms (e.g. 12 months from date of first registration) even if you have not driven the specified number of kilometres. Refer to your owner’s manual for requirements.

The Service Plan will include the replacement of a Cambelt or Accessory belt only if recommended by the manufacturer at a specific term. Tensioners and pulleys will only be replaced if specified by the manufacturer service schedule.

Yes, Roadside Assistance is included with the purchase of a Service Plan

If your car is involved in an accident, the Service Plan will continue to cover your car only if all resulting damage, whether mechanical, electrical, structural or body-related is repaired by an approved facility or an accredited panel beater. The Service Plan administrator reserves the right to suspend your Service Plan if the workmanship or parts used do not meet the specific quality standards of your car’s importer or manufacturer. If your car is damaged beyond repair or destroyed before the expiry of the Service Plan, you must notify us or the Service Plan administrator directly within 30 days.

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